Content FAQ

For detailed walkthroughs and help with more technical questions related to the Libby apps or if you if you are getting a strange error message at any time while using Libby, you may find a quick solution by searching at help.overdrive.com or help.libbyapp.com.

Libby’s features and benefits include: ease of use, no Adobe ID required, faster performance, powerful search with customizable browsing options, and simplified download settings.

Overdrive no longer offers their old app (known as just the “Overdrive app”).

Check out the Meet Libby App page for more details!

When your eBook or audiobook is due, it is immediately returned to the library. You don’t have to worry about returning it or any late fees. You can return your item early if you are finished with it; this will allow other patrons to check out and enjoy the item. To return an item early, please refer to the steps on this page for Overdrive (website) or on this help page for Libby.

OverDrive will email you when the title on hold becomes available. If you have automatic checkouts on, the book will be available for you to borrow and read the length of your lending period. If you do not have automatic checkouts on, you have 72 hours to check-out the book and the book will then be available for you to borrow and read the length of your lending period.

GLADL strives to buy the titles that you want to read. That is not always possible due to the publisher restrictions. If we do not have a title that you are looking for, you can always suggest a purchase. We will be happy to consider purchasing a title for you if it is available.

GLADL purchases a license for each copy of an eBook or audiobook in our collection. The license rules varies depends on the title and often only one person can borrow a copy at a time. We do buy more copies based on demand, so make sure to place a hold if you are waiting for a title.  Some copies are available for multiple users. 

If you have replaced your library card, please let the library know that you are using OverDrive eBooks and audiobooks immediately. Your OverDrive account is connected to your card number. When your card number changes, GLADL must notify OverDrive in order to transfer your checked out titles and hold

For detailed walkthroughs and help with more technical questions related to the hoopla app or website, including specific device help and error codes, please visit Hoopla’s Help Page.

You do not have to place a hold on an item from hoopla. Hoopla allows for simultaneous use, so every item is always available to you.

Normally, you have 6 play credits per month.  During the pandemic, GLADL has increased our limit to 8 play credits per month to assist patrons.  

Returning items early does not impact your play credits each month.

TV shows are downloaded by episode rather than by season. You can download an entire season, but it would have to be done one episode at a time. You may go through your allotted downloads for a month if you are trying to go through a TV season.

Happily, music albums are downloaded by the album rather than by the song. You download an entire album at a time, so that will use fewer of your play credits.

When you are using hoopla on a computer: there is a button that says “Problem?” under the play options (click the arrow to the right of the cover image to toggle the full options menu if it’s hidden). Click this to report an issue.

When you have a title open in the hoopla app: scroll to the bottom of the page and click on the link that says “Having problems with this title? Let us know!” to launch a contact form to report the issue.

For detailed walkthroughs and help with more technical questions related to Kanopy’s apps or website, including specific device help and error codes, please visit the Kanopy Support Page.

Kanopy is available through the web browser on your computer via our Digital Downloads page, or by clicking here for GLADL’s Kanopy site. Please view this webpage for supported desktop browsers and systems.

You can also view Kanopy films with your computer connected to your TV with an HDMI cord. For more info on that process and how to access Kanopy on many different devices and TV Apps:  Kanopy on Mobile & TV Apps

Films in Kanopy are checked-out once you hit play on a film, and have the film fully load and start playing. You may then access the film as many times as you want for 72 hours.

As long as you begin the film while the green “Continue” button is active, you can finish the film even if you pass the 72 hour mark. If you come back to finish it after the viewing period has expired, you can use another play credit to check out the movie again. For quick access, you can find it listed under “Recently Viewed”.

Kanopy is a streaming service and so will use cellular mobile data if you are not connected to Wi-Fi. In the Settings menu of the app, there are two ways to reduce your mobile data consumption while using Kanopy.

Cellular Data: Turn the slider to “Off” so that Kanopy will only play when connected to the internet via a Wi-Fi connection.

Video Quality: Reduce the amount of mobile data consumed by setting the “Video Quality” to “Basic”. This will allow Kanopy to play over a mobile data connection but will consume cellular mobile data at a lesser rate.

To report an issue, please email support@kanopy.com with the name of the film and a description of the error. You can also report the film directly through the website by flicking on “More” below the film’s title, selecting “Report”, and filling out the form on the next page.